Green Rabbit specialises in healthy and balanced nutrition for everyday life. We cook and deliver freshly prepared meals to your home or office.
The fresh dishes are stored in smart fridges. Customers can open the smart fridges via our app or RFID-enabled bank cards and access the products at any time. After closing the door, the smart fridges automatically recognize the withdrawals and calculate the purchase price. The respective amount is then deducted directly form the customer’s bank account.
The use of our App requires a personal and pre-authorized Green Rabbit account. Therefore, customers must provide their contact data and choose a payment method. The payments are executed through Adyen, a large and experienced payment provider that also serves established international companies such as UBER, Booking.com, Ebay or Spotify. Adyen guarantees a safe and faultless payment procedure.
Green Rabbit specialises in healthy and balanced nutrition for everyday life. We cook and deliver freshly prepared meals to your home or office. To allow our customers a full day access to our products we use smart fridges. The smart fridges provide the payment method and allow us to track and process the individual purchases. The attained information helps us to stock the fridges properly and to know our consumers’ needs.
Green Rabbit acts as the data controller in processing your personal data. That means we determine the purposes for and the means by which your personal data is processed. If you have any questions about this Privacy Notice, the data we process, or if you would like to exercise one of your data protection rights, do not hesitate to contact us.
Data we process when you use our mobile app
Some of our fridges should be operated with a mobile app, that can be downloaded from the Apple App Store or Google Play Store. When you use the app for the first time, you are asked to create a user account and provide payment details. The app contains a QR scanner that can be used to unlock the fridge. Payments occur automatically after you have taken products from the fridge. The app shows your purchases and receipts.
Through the fridge and app, we may collect and process the following information:
First and last name
Information about your device, including device models, OS versions, configurations and settings, IP addresses, device identifiers and other unique identifiers
Which fridge(s) you have been using
The products you have purchased from the fridge(s)
Payment details, such as bank card or credit card number*
We use this information to:
Identify and authenticate you
Enable interaction with the fridge(s)
Provide software updates
Offer maintenance services and customer support
Provide (personalized) notifications, alerts, offers and promotions through the app
Perform order management and inventory management.
Send you receipts by email, if desired
We require the stated information to be able to offer you our services. Moreover, this information helps us to increase the performance of the fridges and the app. Overall, our aim is to improve the customer experience.
*Please note: we do not have access to your payment details. These are processed by our payment service provider, that acts as a data processor. Our payment service provider has no access to other information we collect about you. Your payment details are only processed after you have given consent.
Data we process through fridges with a payment terminal
Some of our fridges work with a built-in contactless payment terminal. You may open the fridge after the terminal has read your bank card or credit card. Only after you have taken out the desired products, your bank card or credit card will be charged. We collect information about the products you have purchased.
Your payment data are processed by our payment service provider. We have no access to your payment data. We receive a user-ID from our payment service provider, that we can link to the purchases you have made and the fridge you have been using, but not to you as an individual. We use the information about your purchases and the fridge to perform order management and inventory management and to improve customer experience.
Data we process when you contact us
When you contact us, we process your name, email address, telephone number (when you call us) and other information you provide to us. We use this information to communicate with you, to be able to respond to your questions or requests and to provide support.
Data we process through social media
We use social media accounts to promote our business and interact with our customers. When you choose to comment or post content on our social media accounts, we can see your name and profile picture. Also, you might provide personal information in your comment or post. You are not required to provide personal information on social media, so this is your own responsibility. We will not process personal data you provide through social media any further.
We will not store your personal data any longer than is necessary for the purposes for which is was collected. This means that information will be destroyed or erased from our systems when it is no longer required. We will pseudonymize the information we store as much as possible.
Some information will be stored for a certain period of time because of legal obligations imposed on us. For example, the Tax Authorities require us to store receipts, sales and inventory administration and other information for a legally determined number of years.
If you make use of our app, the personal information you provide is stored indefinitely until you delete your account.
Information you provide in public posts and comments on our social media accounts will be stored indefinitely, unless we delete our social media accounts, or you choose to remove your posts and reactions. You can also contact us if you want us to remove certain information.
We make use of third parties to be able to run our business and offer you our services. Those third parties may process your personal data, but only to the extent necessary. The following third parties act as data processors and only process data on our behalf:
Our technical service supplier has developed our app and back office and stores information collected through the fridges and the app on their servers, which are located in The Netherlands.
Our payment service provider enables us to accept online payments through the app and payments through the contactless payment terminals.
We work together with companies that provide services such as administration, billing, sending emails on our behalf, customer contact centers, advertisements and website and email hosting.
Affiliate companies which we control or own.
We may also share information with the following third parties:
Food suppliers, to offer you fresh food from our fridges.
Companies that can repair our fridges when they are broken or do not function properly.
These parties act as data controllers. Their main businesses do not concern the processing of personal data, but they might need some personal data to be able to carry out their services. We limit the disclosure of personal data to those parties as much as possible. We may share analytical data with our food suppliers, but we will not share anything that can be related to individuals with them. If you notify us of a defect in one of our fridges by email or telephone, we may occasionally share your contact details with repair and service companies. We will ask for your consent before we do so. Normally, we do not share personal information with such companies.
We may also disclose personal information to third parties when we are required to do so by the courts or to comply with other legal, statutory, or regulatory obligations.
We try to limit data transfer outside the EEA as much as possible. Some of the third parties mentioned above may transfer or store your data in countries outside the EEA. We make sure these third parties have appropriate safeguards in place.
To keep your personal data safe and secure, we have implemented administrative, technical and physical security measures appropriate to the size and nature of our business. For example, we protect our devices with passwords and other security measures, keep our websites, devices and operating systems up to date, use firewalls against viruses, cyberattacks and unauthorized access and our website uses a SSL certificate for secure online communications. Also, the third parties that process data on our behalf all take your privacy very seriously. We have closed data processing agreements with them to ensure that your personal data is protected properly.
As a data subject, the GDPR provides you with certain rights concerning your personal data:
The right to be informed on what personal data is being used and for what
The right of access to personal data that you’ve shared with us
The right to rectification of incomplete or incorrect personal data
The right to erasure if the purpose of personal data processing has been fulfilled
The right to the restriction of processing when you’re exercising other rights, for example when a court case is in progress
The right to object to processing of your personal data
The right to data portability
If you want to exercise one of your rights, please contact us at email@example.com. We will get back to you within 1 month from the receipt of your request. When you use our mobile app, you can also access and rectify some of your personal data from there.
If there is a dispute, we prefer to resolve it mutually. If we are unable to find a solution together, you can submit a complaint to the German data protection authority.
We provide our products immediately at purchase, offered via our Fridges.
As Green Rabbit sells consumable products, we are unfortunately unable to accept any refunds unless the product is damaged upon receipt. In such case or in the exceptional situation that you are charged for products that were not taken from our Fridge, please contact us via our email: firstname.lastname@example.org. You can find our contact information also on our Contact page www.greenrabbitfood.de/kontakt.
Terms and Conditions
IMPORTANT: We, Green Rabbit, are running a pilot project with commercial fridges ("Fridges") containing fresh and healthy food, drinks, snacks and other products supplied by us ("Products"). The technological solutions used in the Fridges make it possible for us to record and process which Products you purchase from us. This makes it easier for us to stock the Fridges properly and to know our consumers’ needs. Payments occur through our Green Rabbit Fridges App ("App"), a mobile app that you have to install on a mobile device, or through a payment terminal ("Payment Terminal") that is built onto the Fridges. These Terms and Conditions apply on all your interactions with the Fridges and your use of the App and/or Payment Terminal.
By using one of our Fridges, whether they work with the mobile app or a payment terminal, you acknowledge and agree that you are participating in a pilot project and that the Fridges and/or the App may not work properly yet. Please read these Terms and Conditions carefully before you use our Fridges and/or the App. Article 1 provides more detailed information about this pilot project.
You acknowledge and agree that you are participating in our pilot project. That means that you make use of prototypes of the Fridges, some of which may contain built-in Payment Terminals, and/or the App (“Prototypes”). The Prototypes are not released for commercial sale yet. The Prototypes may not operate properly, be in final form or fully functional. Also, the Prototypes may contain errors, design flaws or other problems. Use of the Prototypes may result in unexpected results, damage or loss. The Prototypes are not certified yet by any certification authority.
Every time the Fridge, Payment Terminal and/or App are mentioned in these Terms and Conditions, it must be understood as Prototype versions of the Fridge, Payment Terminal and/or App.
You acknowledge and agree that using the Prototypes is at your own risk. If you do not accept the risks associated with the use of the Prototypes, please do not use them. Always follow the instructions given in the app, on the Fridges, or provided through online or paper manuals.
If you discover errors, design flaws, unexpected results, damage, loss or any other problem related to your use of the Prototypes, please report them to us via email@example.com. That way, we can improve the Prototypes and the services we deliver to you.
These Terms and Conditions apply to all purchases you make through our Fridges, whether you pay through the App or through a Payment Terminal.
These Terms and Conditions also apply when you download and install the App on your mobile device, whether you purchase Products from our Fridges or not. You will be asked to accept these Terms and Conditions before you create a user account ("Account"). These Terms and Conditions apply to your use of the App, until you decide to cancel your use of the App
As with any retail experience, you are not allowed to take Products from our Fridges without paying for them. Payment occurs immediately upon purchase. We offer various electronic payment methods, such as credit card, charging your bank account or other (local) payment methods, to facilitate the purchase of Products from the Fridges. We reserve the right to add or remove payment methods without previous notice to you.
Prices and currency charged for Products may vary depending on your location and may change from time to time. The prices of our Products include applicable sales tax.
Errors and mistakes in the prices of our Products, for example when incorrect prices are shown in the App, on the display of the Fridges or on our website, do not bind us.
If you have given your consent for processing payment details in the App or make use of a Payment Terminal, you authorize Green Rabbit to charge your bank account, credit card or any account relating to any other payment method.
Your payment method may be preauthorized before making the actual purchase. If your payment method is declined, the Fridge may not open. We are not responsible if your payment method is declined for any reason.
We make use of a payment service provider and do not store or have access to any of your payment details. You acknowledge and agree that our payment service is governed by its own terms and conditions.
We are not responsible or liable for any damages if your payment is declined for any reason.
We deliver our Products immediately at purchase through our Fridges. Our Products are meant to be consumed immediately. After you have taken Products from the Fridge, you cannot return the Products or cancel your purchase. We do not offer any refunds if you are, for whatever reason, not satisfied with the Products you have purchased.
We prepare our Products with the utmost care for quality and food safety. If you, however, happen to have purchased any Products that are not up to our high standards and something is off, please contact us at firstname.lastname@example.org as soon as possible and we will look for a suitable solution. If possible, please take pictures of the Products, so we can learn what went wrong.
If you are accidentally charged for Products that you have not purchased, please contact us at email@example.com as soon as possible and we will look for a suitable solution.
Some of our Fridges should be operated with the App. By using the App, you can open the Fridge and take out the Products you desire. After you have closed the Fridge, the App will show your purchases and receipts. The App may also show other information, such as prices or the ingredients of our Products. You can download the App from the Google Play Store or Apple App Store.
To download and install the App, you need a mobile device with access to the internet, whether through a Wi-Fi connection or a mobile network. We are not responsible for any fees that your mobile network provider or internet service provider may impose on you.
You are granted a non-exclusive, non-transferrable license to use the App for personal use.
The App works on the latest versions of Android and Apple iOS. The App may work with older versions as well, but we cannot make representations or warranties of any kind hereof. You are solely responsible for keeping your devices up to date.
To enable payments through your Account, you need to provide your payment details, such as a bank account, credit card number or information relating to other (local) payment methods. You may change your payment information at any time at the Payments section in your Account. There may be a temporary disruption of your access to the payment service until the validity of the new payment details is verified.
We may, but are not obliged to, release updates for the App from time to time. These updates may concern new features, bug fixes or security updates. Please check the settings in your app store to see whether updates are installed automatically or should be installed manually. We recommend to always use the latest version of the App. The Fridges may not work properly with older versions of the App; you are solely responsible for installing updates and using the latest version of the App.
The App may not be available in all countries or in all languages and may be subject to restrictions imposed by your network carrier, internet provider or local legislation.
The App may include links to third-party websites or services, including but not limited to our payment service provider. Third-party websites or services are governed by their own terms and conditions and privacy policies. Use of such third-party websites or services is at your own risk. We are not responsible for any content that such third-party websites or services publish, nor are we liable for any damages that may result from using such third- party websites or services.
We reserve the right to modify, suspend, disable or remove your access to your Account if we notice that you are using your Account and/or the App for activities that may interfere of attempt to interfere with the operations of the Fridges and/or the App, including but not limited to hacking, spamming, uploading computer viruses, harvest personal information of other users, creating fraudulent or spoof accounts, attempting to access the Fridges by other means than using the App, or any other means.
Some of our Fridges work with a built-in Payment Terminal. To open the Fridge, you tap your bank card, credit card or other valid payment card near the Payment Terminal. The Payment Terminal captures the required information from your card and transmits this data to our payment service provider for authorization. Only if you take Products from the Fridge, your card will be charged, and the funds will be transferred to us.
For contactless Payment Terminals, the transaction size may be limited to a certain amount. The allowable amount for contactless transactions varies depending on your bank, credit card company or any other payment service provider.
The screens on the Fridges and/or the App may display advertisements, promotions, illustrations and other content ("Content") from us or third parties, such as (but not limited to) food suppliers we work with. Depending on the information you have made available to us or third parties, such advertisements or promotions may be personalized and targeted to you. We are not liable for any damages that may result from incorrect or incomplete information published through such advertisements or promotions.
Content may include descriptions, visualization and other details of the Products sold in our Fridges. Such information is provided for your convenience only. We do not guarantee the accuracy of such information. In that respect, you acknowledge and agree that you purchase and consume our Products at your own risk.
The Content will be focused around food advertisements and food and nutrition information. In case you feel exposed to Content that you may find offensive, indecent or objectionable, we are not liable to you for such Content.
We reserve the right to add or remove content for any reason and without prior notice.
For third-party content, the creator, owner or licensee retains the intellectual property rights on such content.
We and/or our licensors retain the intellectual property rights, such as copyrights, trademarks, trade secrets, trade names, patents or other intellectual property rights on the Fridges, the App and all related Content and any other materials (except for the content mentioned in article 7.5). You are not allowed to copy or reproduce any of the materials protected by intellectual property rights, or make them available to third parties, without our prior written permission. We are allowed to claim compensation from you when you violate this provision.
If you notice a copyright infringement, please contact us at firstname.lastname@example.org. It is our policy to respond to notices of alleged copyright infringement as soon as possible.
The provisions of this article remain valid after termination of the Agreement between you and us.
You indemnify us from and against any third-party claims, actions, liabilities, losses, damages, judgments, costs and expenses, including reasonable attorney’s fees, that arise because you breach any of the provisions of these Terms and Conditions and/or you violate any laws, regulations or the rights of any third party.
You also indemnify us from and against any third-party claims, actions, liabilities, losses, damages, judgments, costs and expenses, including reasonable attorney’s fees, if not you, but any other person that you allow to use the Fridges and/or the App and/or your Account, breaches these Terms and Conditions and/or violates any laws, regulations or the rights of any third party.
We are only liable for damage if and insofar as this damage is caused by intent or gross negligence from our side. We are only liable for personal injury or property damage for which we are insured or should reasonably be insured. Our total liability for any claims shall in no event exceed the amount covered by our insurance.
We are never liable for indirect damage, such as, but not limited to, consequential loss, lost profit, reputational damage or damage to third parties that is not caused by intent or gross negligence.
We are never liable for damage that results from not following instructions, manuals and warnings regarding the Fridge, App, your Account and/or our Products.
We are never responsible or liable for third-party content to which you may be exposed when you use the Fridges and/or the App. Any responsibility or liability of such content remains solely with the creator, owner or licensee of such content and not with us. Article 7 explains more about third-party content.
If you use the App, we are never liable for damage resulting from incorrect information you provided in your Account or loss of your password or other information you provided. We are never liable for data loss or security breaches associated with the App.
We are never liable for damages if any obligation under these Terms and Conditions is prevented, delayed, restricted or interfered with by causes beyond our reasonable control ("Force Majeure"). Force Majeure includes, without limitation, fire, explosion, vandalism, storm or other similar occurrences, orders or acts of military or civil authority, national emergencies, insurrections, riots or wars, or strikes, lock-outs or work stoppages. Force Majeure also includes causes beyond the reasonable control of third parties with which we cooperate, such as food suppliers, and which affect us in meeting our obligations under these Terms and Conditions.
If you have a complaint about any shortcomings in the Fridges, the App and/or our Products, you must inform us within 14 days after discovery of the shortcomings in writing. After 14 days, the right to file a complaint expires and we are not obliged to take your complaint into consideration anymore.
We will respond to your complaint as soon as possible, but no later than within 7 days after having received it. If it is not yet possible for us to formulate a substantive reaction within 7 days, we will confirm the receipt of your complaint and we will give an indication of the term within we expect to give a substantive reaction to your complaint.
Your complaint must contain a detailed description of the shortcomings you have discovered, so we are able to assess your complaint and its correctness adequately. If your complaint is grounded, we will do our best to resolve it within a reasonable period of time.
Filing a complaint does not give you the right to suspend payments or to receive refunds.
You may only use the Fridges, the App and our Products for personal, non-commercial use. You may not use the Fridges, the App and/or our Products for any purpose that is unlawful or prohibited by these Terms and Conditions.
In the event of any provision of these Terms and Conditions being or becoming void in whole or in part, then the other provisions of the Agreement shall remain fully valid and enforceable and the void provisions shall be replaced by other provisions corresponding as closely as possible with the void provisions.
We reserve the right to change, suspend or discontinue the services we offer through our Fridges and/or the App without notice.
We may modify or amend these Terms and Conditions from time to time.
You may not transfer or assign any of your rights under these Terms and Conditions to a third party.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Germany.
If any dispute arises out of, or in connection with, your use of the Fridges and/or the App, we will try to resolve this dispute mutually within a reasonable period of time. Otherwise, the dispute shall be settled by the competent German court.